Help Centre
Have any questions about shopping at AVU? Click the links below for information regarding shipping, returns, payments, online orders, and service.
Online Orders
FAQs for online orders placed on AVU.ca
On the product page, use the Add to Cart button, then proceed to checkout. You will be prompted to enter your billing and shipping information.
You do not need to create an account to make a purchase. You will have the option at checkout to create an account to track your order history at AVU.
After we receive payment, a confirmation email will automatically be sent to you. You’ll get a separate shipment notification email with a tracking number as soon as your order is processed and shipped.
*Make sure to check your junk/spam folder if you haven’t received an order confirmation email from us.
Payments
We accept Visa, Mastercard, Interac E-transfer, Paypal, and Affirm Financing.
Enter the Promo Code during checkout to apply the discount to your order.
Sign up for our VIP Club newsletter to receive $20 off your first order. (The promo code will be emailed to you.)
AVU has partnered with Affirm to offer affordable financing options. Visit our financing page to apply, or select Affirm at checkout.
Your purchase at Audio Video Unlimited is covered by our 30 day price guarantee policy. If we lower the price of an item within 30 days of your purchase, we will refund you the difference! Learn more
Shipping and Delivery
We offer free regular shipping on most orders. To see your “Shipping Options” add your item(s) to the “Cart” then “Proceed To Checkout”.
Free Shipping Exclusions
Select heavy goods, and large items may not be eligible for our free shipping offer.
- Some remote areas of Canada can only be serviced by air delivery. In these cases free shipping is not available and extra shipping charges may apply. If extra shipping charges are required for your order we will contact you to confirm whether you’d like to pay the additional fees or cancel your order. If you don’t respond within 48 hours, your order will automatically be cancelled.
- We do not deliver products to a PO Box address. A street address is required, and products will be delivered with the appropriate courier to handle the item(s) that have been ordered.
Orders are typically processed same business day. Please note that orders placed after 3pm PST are processed the next business day.
In most cases, we work with Canada Post, Purolator, FedEx, and UPS to deliver your items.
Estimated Delivery will be confirmed when we receive your order. If you would like an estimated delivery time before placing your order, please contact us. Please note, during peak sales periods (for example Black Friday, Cyber Monday and Boxing Day/Week) up to an additional time may be required.
If you would like to receive your product more quickly, we encourage you to take advantage of our In-Store Pickup option at our Coquitlam location.
As a Canadian owned and operated company, and as per our agreements with the manufacturers and suppliers, we can only ship to Canadian address.
Returns
Your purchase at Audio Video Unlimited is covered by our 30 day return policy. Items must be in new condition with original packaging and accessories.
Please contact us to begin our online return process. Once we have received the details about your order, we will email you a shipping label for your item.
Items can be returned to our store. Please note our store hours and be sure to bring your receipt / online order confirmation.
Items marked as clearance or open box should be considered final sale and are ineligible for returns. Please note these items are still covered by warranty.
Items involved in custom installations, such as in-wall speakers cannot be returned once installed.
Headphones and earbuds may only be returned if unopened.
Service
If your item requires service or support, please contact us. Most products come with a 1 year manufacturer warranty. For increase peace of mind, AVU offers Guaranteed Protection Plans (GPP) to increase your warranty protection to 5 years. Learn more.
Follow this link to initiate your claim.
Got more questions? We are here to help
Please contact us, use our live chat feature, or call our Canada Toll-Free Number at (833) 354 – 0771
